Engagement Model - How We Engage With Our Customers

How We Engage with our customers

Engaging with customers is crucial to building brand loyalty and driving business growth. We at Intuition SofTech work on multiple factors and models to get engaged with customers and deliver quality outcomes to the customers.

Providing responsive and effective customer service helps us in building trust and loyalty. We respond quickly to customer inquiries, complaints, and feedback through various channels such as email, chat, phone etc.

Personalising our customer interactions and offering tailored experiences helps us in building strong relationships. Also, we place a high priority on data and analytics to understand the customers’ needs, preferences, and behaviours and use this information to create personalised experiences.

The most effective way, encouraging our customers to create and share their feedback about our brand, such as reviews, photos, and videos, which helps us in building a sense of community and increase engagement.

Offering loyalty programs can incentivize customers to continue doing business with our brand. Create a rewards program that rewards customers for their loyalty, such as discounts, exclusive offers, or special access to events.

To make our customers more interactive we do quizzes, surveys, and polls to engage with customers and encourage them to interact with us, it also provides value and gathers insights about our customers.

If we talk about the engagement models we worked on productive engagement models, while putting the customers’ activity at high priority.

Engagement models

With a high rate of mutual understanding between client and business, we are ready to offer you the best and most appropriate engagement opportunities at ease. We work with engaging and cost-effective strategies to deliver reliable and secure results.

Scope-based project

We focus on defining the project scope upfront and then delivering the project within that scope. We work on multiple factors which include the deliverables, timelines, and resources required to complete the project.
With the help of mutual understanding between you and the Intuition SoftTech team, any changes to the scope must be approved through a formal change request process.

Our team is responsible for delivering the project within the defined scope and ensuring that the project meets the client’s requirements. We at Intuition SofTech Australia focus on a clear understanding of what is expected from the project and deliver as per your requirements.

Time and material

In general, we use a Time and Material Model to allow you to adjust project requirements on a regular basis while syncing with emerging market trends. We work with this model to increase flexibility in project scope and requirements. As the project progresses, you can make the adjustments to the project, and our team can adapt to the changes without the need for extensive change requests or renegotiation of the contract.

We work according to the requirements that are likely to change or evolve, during the process. After completion of all the major and minor aspects, we give our best and always deliver the project ahead of time to our clients, which results in gaining the trust of our clients and maintaining transparency with them.

Dedicated Resource

Dedicated resource hire and staff augmentation are two common engagement models for adding talent to a project or team.

We work on Dedicated resource hire which involves hiring a dedicated employee or team to work exclusively on a specific project. We often used this model, when the project requires highly specialized skills or expertise that is not readily available in-house.

The dedicated employee or team becomes an integral part of the project team and works closely with the other team members to deliver the project within the agreed-upon scope, timeline, and budget.

Bucket system

We work on the Bucket System model, our client can use the purchased hours for any type of work, including development, testing, maintenance, or other project-related activities. Intuition SoftTech team tracks the hours used and reports on the progress of the project at regular intervals.

Once the hours in the bucket have been exhausted, you can choose to purchase additional buckets of hours, renegotiate the contract and end the engagements.

Rescue Projects

We have the Rescue team, who works on delayed or failed projects for the particular reason: poor project planning, inadequate resources, ineffective communication, mutual trust in the team, and other external factors, market changes, regulatory requirements, and political instability that will impact the project’s success.

With the assistance of hybrid mobile app developers who are working on updated technologies such as React native, Flutter, Xamarin, Ionic and Phonegap. We at Intuition SofTech Australia put your project back on track with the same mission, vision and values. As a result of our professional team, we continuously deliver high-quality and successful projects to our clients.

Conclusion

If you are looking for the leading hybrid mobile app developers who work on an effective engagement model to deliver productive results, we at Intuition SofTech Australia use a non-linear, effective engagement model and agile pricing methods, which help us in achieving high levels of customer satisfaction in Sydney, Australia.