Are you searching for a service management software solution that would integrate all of your company’s departments, increase production, and boost customer satisfaction?
If yes, Certinia Professional Services Automation (PSA) is the solution your business is looking for.
Certinia PSA is developed on the Salesforce platform. You can use it at your convenience to obtain
real-time business data that is readily accessible across all departments.
Additionally, this software solution provides your firm with the transparency it needs to make
better business decisions that will drive sales and boost margins.
Let’s learn What exactly is the Certinia PSA in detail!
Certinia PSA is a cloud-based project management software solution that improves and automates the management and delivery of professional services provided by businesses and organizations.
This software solution is quite valuable because experts in the field of providing services can leverage it to boost their profitability while also strengthening their relationships with existing customers.
Additionally, Certinia PSA helps users to manage project lifecycle monitoring, customer billing and invoicing, usability rate management, and business analytics effectively and efficiently.
It enables smooth collaboration and communication between the sales and customer service teams, allowing them complete visibility into customers, projects, and receivables. It also facilitates seamless workflows between these teams.
Below are some of the critical features of the Certinia PSA:
The resource management add-on to Certinia PSA gives customers the ability to understand all aspects of a resource schedule, including project time, PTO, non-billable time, and more. It helps to increase staffing and control project management.
Users can monitor resource availability, abilities, and certifications to meet their requirements for resource scheduling. They can also supervise and customize utilization measurements.
Thanks to the PSA communities add-on, users can share project plans, reports, and recent data with internal and external stakeholders. They can start critical conversations and share essential documents.
This PSA software solution also enables users to communicate and collaborate with customers by sharing project updates, statistics, and documents.
The bid-to-billing process can be automated and shared with a recipient's sales, services, and accounting departments using the project financials tool of the Certinia PSA software.
Users have the option of combining multiple charging methods for a single job, including flat rate, time and expense, and retainer model. Additionally, this add-on feature generates mixed billing events or invoices for the user's preferred financial backend.
Users can quickly present performance and important KPIs using the dashboard and reporting tool of the Certinia PSA. They can make critical and timely administrative decisions with the use of this feature's robust and configurable dashboards, reports, and crucial data.
Additionally, users can create a collection of progress updates for their archives and configure automation settings to email downloadable reports and documents.
The reporting and dashboard capability has customizable management dashboards. These dashboards offer flexibility for project managers, resource managers, consultants, and executives.
Users of this software solution can also separate metrics to evaluate additional useful metrics and define data access privileges that correspond with a specific role.
The Certinia PSA solution provides a sales engagement capability for users to fully engage in the sales cycle, allowing them to provide accurate quotes and track customer expectations.
With the help of this software, users can forecast needs and costs to set realistic expectations. Users can increase profitability and customer satisfaction when visibility is provided during the sales brainstorming.
Certinia PSA application is an easy-to-use visual resource management tool that offers a 360-degree overview of your projects and other business initiatives with a single click of a button.
The cloud-based solution gives you superior transparency to increase revenue growth, organize your projects, and assign the most skilled professional to each assignment without wasting time and resources.
If you’re looking for Certinia PSA cloud consulting in Australia, Intuition SofTech is your go-to place.
We can assist you in making the most of the platform’s features and identifying additional capabilities that would better serve your business needs. Additionally, we provide Certinia accounting services in Sydney.
Contact us today to discuss your Certinia PSA needs!
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